Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Transportation

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  • The Community Connector is Winchendon’s local public transportation service offering both on-demand rides and a fixed-route trolley on Saturdays. It’s available to all residents, with special emphasis on serving seniors, youth, and low-income individuals.

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  • You can book a ride using the Community Connector Transit app or by calling (978) 297-3155 during service hours.

    • Call the Dispatch Line during live hours to schedule a ride

    • After 3 PM and on Saturday, use the line for emergency-only service

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    • Microtransit

      • Monday–Friday: 8:00 AM – 8:00 PM

      • Saturday: 1:00 PM – 8:00 PM

    • Toy Town Trolley

      • Saturday: 9:15 AM – 2:30 PM

    • Dispatch Line

      • Live Dispatcher: Monday–Friday, 8:00 AM – 3:00 PM

      • After Hours: From 3:00 PM until ride service ends, calls are for emergencies only

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  • Anyone can ride. While the service is open to all, scheduling priority is given to seniors, people with disabilities, and riders without access to a vehicle.

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  • No. All Community Connector rides—including the Toy Town Trolley—are currently free to riders.

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  • The Toy Town Trolley is a fixed-route service that operates on Saturdays with stops at key community locations, including grocery stores, parks, and shopping centers.

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  • Yes. Children under 12 must ride with a responsible adult. Youth ages 12–17 may ride independently with a signed permission slip from a parent or guardian.

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  • Yes. All vehicles are ADA-compliant and equipped to accommodate wheelchairs, mobility aids, and riders with disabilities. Riders can request accessible vehicles when booking.

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  • Yes. Rides are first-come, first-served. Booking in advance is highly recommended to ensure availability, especially during peak times.

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  • Yes. Service animals are welcome. Emotional support animals may be allowed on a case-by-case basis. Please notify dispatch when booking.

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  • Yes. As long as your ride starts or ends in Winchendon, you may travel to nearby areas such as Rindge, Gardner, Leominster, or Worcester.

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  • You can call us, email communityconnector@winchendon-cac.org, or submit a form through the Get Involved page.

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